Essential Skills for HR Professionals
This course provides managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship to ending that relationship. It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the organisation.
Who is this for?
- Line Managers wishing to develop a more thorough understanding of the key Human Resource practices
- Human Resource Professionals; team leader, supervisory and middle level management
- Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills
- Delegates intending to move into Human Resource management
What will you learn...
- Definition of Communication
- Communication in HR
- Characteristics of an Effective HR Communicator
- Questioning Techniques
- Listening and Empathy
- Interviewing Techniques
- Basics of Public Speaking
HR Business Communication and HR Report
- Basics of Business Writing
- Writing HR Reports
- Common Mistakes in Writing HR Correspondence and Reports
- Examples of HR Correspondence and Reports
Conflict Resolution: A Required Skill for HR Professionals
- Definition of Conflict
- Sources of Conflict in HR
- Thomas Kilmann Conflict Model
- Influencing Skills
- Practical Applications in HR
Client-Centric HR Departments
- The Definition of Customer Service
- Internal Customers versus External Customers
- The Importance of Customer Service in HR
- HR Customers – Who Are They!
- Building a Customer Service Mentality in the HR Department
Coaching and Counselling Employees and Line Managers
- Coaching, Counselling and Mentoring
- Importance of Coaching and Counselling to HR Professionals
- Difference between Coaching, Counselling and Mentoring
- The 5 Principles of Coaching:
- The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will)
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
- Definition of Emotional Intelligence
- Self-Awareness and Self-Management
- The Importance of EI for HR Professionals
- Developing EI Competencies
- Daily Applications in the HR Environment
Book You Course Now
Course ID: HR03
Duration: 5 days
Course fee: £3,900.00
Meet your Tutor
Patrick opio
MSc MSc DIC MAPM
Project Managment Proffessional and trainer with nearly 20 years UK and overseas experience in planning and project controls.